What happens if I end my broadband or TV contract early?
If you end your contract before the minimum term agreed to then you will be required to pay an exit fee based on the number of months remaining. This fee can vary slightly as it is based on the ongoing costs incurred by the provider, but is usually around 60-80% of the remaining contract value. For example, if you pay £50 a month for your broadband and leave your contract six months early you could expect to pay an exit fee of around (50x0.7) x 6 = £210.
There are some situations where you do not have to pay this exit fee. If you are with Sky or Virgin Media and your move to a property where their service is not available, for example, then you have the right to exit your contract without penalty.
Virgin Media currently cap their exit fees at a maximum of £288.
Hyperoptic
If you're with Hyperoptic and want to end your contract early, you'll pay a flat exit fee of £25 per month left on the contract for broadband and phone customers or £20 a month for broadband-only contracts.
Related Articles
Do Virgin Media offer TV only packages?
No, Virgin Media only offer TV services to customers who also take broadband from them as they provide TV through their broadband infrastructure. If you would like a cable TV package with no internet we would recommend Sky as they offer standalone TV ...
What's included in Sky TV's channel packs?
Sky let their TV customers build a custom package, combining Sky Signature's 300+ channels with a range of Sky TV extras that can let them watch live sport, new release films and more. Each channel pack adds new, premium channels to your ...
Can I have Sky TV installed before my internet?
While it is possible for a Sky engineer to install your TV services before your broadband is live they will not be able to check that all of the services in your new installation are working properly without internet. To avoid having to book a second ...
Can I move my broadband contract to another address?
All providers allow you to transfer your service to another property, provided that they are available at the new address. If you move to an address your supplier is not available you may have to pay an exit fee.
What is my 'minimum commitment period'?
When you sign a contract for your broadband or TV, you will agree to a particular contract length. During this time, you are agreeing to pay for the service each month and your supplier is agreeing to keep your service operating as it should and to ...