Who'll be calling me?

Who'll be calling me?

All of our clients are assigned a dedicated Connections Expert to handle their move. This ensures you have a single point of contact and that everything gets addressed by someone familiar with your situation. 

Your Connections Expert will be the person who calls you, as well as being available to contact before and after your call. On the rare occasion your dedicated Connections Expert is unavailable at a time that works for you one of our other Experts may call you, after being fully briefed on your situation and your property. 

    • Related Articles

    • I've registered - when will I hear back from you?

      Once we have your details, you’ll be sent a link to book a call at a time that works for you. This should arrive within one hour of your registration by email. If you haven't received anything, check your spam or junk folders. We’ll run our ...

    • Can I choose the suppliers I want?

      Of course! Wherever there’s an option of supplier we can help you register with a provider of your choice. We’ll also make personal recommendations for your best options based on your needs. For some services, your supplier is determined by the area ...

    • Why don’t my energy bills change every month based on my usage?

      Energy usage varies a great deal throughout the year, with most people using much more on heating and lighting in the winter than in the summer. So that you are not suddenly paying double in the colder months, energy suppliers average your bills ...

    • How to read an energy meter

      Why take Meter Readings? Your energy meters measure the amount of electricity and – if you’re supplied – gas that you’ve used at your property. Submitting regular meter readings means you pay for the energy you actually use, rather than your ...