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My building has a privately managed water supply
Water in buildings, particularly large apartment blocks, will sometimes be handled privately by the property management rather than by a public supplier. In this case, no registration should be necessary as this is the responsibility of the property ...
My water isn't working
Your water service should never be disconnected because of billing or registration issues. If you have no water supply, you should first contact your landlord or building management to check there is no maintenance being done at the property. ...
Why do I not have to register for water supply in Scotland?
In Scotland, bills for water are included as part of your Council Tax payments and your water supply is managed by your local authority.
How am I charged for water?
Your domestic water bill can be based on one of three values; your property’s rateable value, your assessed household charge or the readings from your water meter. If you have a water meter fitted your bills will be initially based on an estimate ...
Why is my water bill for six months, and do I have to pay it every six months?
Water suppliers in the UK bill on a six-monthly cycle. Your water supplier will issue your first bill with an estimated total for the six months, but you have a range of payment options available to you. Set up an online account using the account ...

Popular Articles
What's a pre-payment meter, and how can I have this changed?
A Pre-Payment, Pre-Pay, Key or Card meter is an energy meter that you top up with credit before use. Credit can be added online or through an app, or some older meters use a card or key you can top-up in a local store. You will be given directions ...
I've received a bill addressed to someone else
There may be a period between arriving at your new property and your registrations being finalised where you receive letters from your utility suppliers that are not addressed to you by name. Bills addressed to 'resident' or 'the occupier' are sent ...
What's the fastest way to get proof of address?
If you require a paper bill as proof of address, for example, to open a UK bank account, then the fastest option is a Council Tax bill. If you reach out to your local authority directly and let them know you require proof of address they will either ...
How do I register for a GP?
You can find local GPs and see the services they offer here. Registering with a GP is usually done online, but it varies from practice to practice so you may have to call or send an email, but you'll be able to find details on the website of ...
How to read an energy meter
Why take Meter Readings? Your energy meters measure the amount of electricity and – if you’re supplied – gas that you’ve used at your property. Submitting regular meter readings means you pay for the energy you actually use, rather than your ...

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