Please Connect Me
Can I choose the suppliers I want?
Of course! Wherever there’s an option of supplier we can help you register with a provider of your choice. We’ll also make personal recommendations for your best options based on your needs. For some services, your supplier is determined by the area ...
Who'll be calling me?
All of our clients are assigned a dedicated Connections Expert to handle their move. This ensures you have a single point of contact and that everything gets addressed by someone familiar with your situation. Your Connections Expert will be the ...
What information do you need to set up my utilities?
To get started, we only need the details on our registration form that you or your agent supplied when signing up - your name, new address, contact details and moving date. We use these details to run our checks at your property ahead of the call. ...
What do I need to do to prepare for a call?
There's no preparation required for your call - your Connections Expert will run comprehensive checks on your new property ahead of time. To save time, however, there are a few pieces of information you can have handy as you may be asked for them on ...
How long does a call take?
Our calls typically take 20-30 minutes. In that time we can discuss all of your essential utilities, complete your mandatory registrations and discuss any other services you'd like to set up.
I've registered - when will I hear back from you?
Once we have your details, you’ll be sent a link to book a call at a time that works for you. This should arrive within one hour of your registration by email. If you haven't received anything, check your spam or junk folders. We’ll run our ...
Can I track my move?
Yes - you can keep track of all your registrations as you move through your Please Connect Me dashboard. There you can see which services have yet to be completed, keep track of any next steps and reach out to your Connections Expert with any ...
What happens on a call?
During your call your Connections Expert will confirm the details they need and get verbal consent to set up all your essential utility registrations. They'll also discuss your options for other services and utilities with you, and either set these ...
Why do you need to call me?
For many registrations, compulsory information must be relayed via a recorded call. Wherever possible, we will always try to complete your registrations in the way that suits you best.
How does Please Connect Me offer this service for free?
Please Connect Me's service is completely free - you'll never be charged for utility set up with our team. We're also independent, partnering with the suppliers we believe in across broadband, energy, mobile and more to bring you the best offers. We ...
Popular Articles
What's a pre-payment meter, and how can I have this changed?
A Pre-Payment, Pre-Pay, Key or Card meter is an energy meter that you top up with credit before use. Credit can be added online or through an app, or some older meters use a card or key you can top-up in a local store. You will be given directions ...
Why don’t my energy bills change every month based on my usage?
Energy usage varies a great deal throughout the year, with most people using much more on heating and lighting in the winter than in the summer. So that you are not suddenly paying double in the colder months, energy suppliers average your bills ...
I've received a bill addressed to someone else
There may be a period between arriving at your new property and your registrations being finalised where you receive letters from your utility suppliers that are not addressed to you by name. Bills addressed to 'resident' or 'the occupier' are sent ...
What's the fastest way to get proof of address?
If you require a paper bill as proof of address, for example, to open a UK bank account, then the fastest option is a Council Tax bill. If you reach out to your local authority directly and let them know you require proof of address they will either ...
How do I register for a GP?
You can find local GPs and see the services they offer here. Registering with a GP is usually done online, but it varies from practice to practice so you may have to call or send an email, but you'll be able to find details on the website of ...