Bills
Can I cancel my direct debits when I move out?
When you leave your property you should inform all of your current utility suppliers with as much notice as possible and provide a forwarding address for your final bills. Wait until you receive these bills to cancel your direct debit to void a ...
How can I add another names to my bills?
If you would like to add additional account holders after your utilities have been set up you will need to reach out to each provider directly, either by phone or through your online account. Your suppliers may ask for your tenancy agreement or other ...
What's the fastest way to get proof of address?
If you require a paper bill as proof of address, for example, to open a UK bank account, then the fastest option is a Council Tax bill. If you reach out to your local authority directly and let them know you require proof of address they will either ...
When do I become responsible for the bills at my new home?
The date that you become responsible for paying for utilities is different depending on the service. It is almost always one of; the day your legal responsibility begins, the day you move into the property or the day the service begins. Council Tax ...
The details on my bill are incorrect
While our registrations automatically use the details submitted to us, sometimes the details on your actual bills can be incorrect. This can be because of an error in the information we have been sent, a mistake on the part of your supplier or ...
I've received a bill addressed to someone else
There may be a period between arriving at your new property and your registrations being finalised where you receive letters from your utility suppliers that are not addressed to you by name. Bills addressed to 'resident' or 'the occupier' are sent ...
How long does it take for my first bills to arrive?
After we have completed your registrations, all of your bills and account information will be sent to you directly. We've outlined how long it should take you to receive your first bills and welcome letters for each utility. Council Tax It usually ...
Popular Articles
What's a pre-payment meter, and how can I have this changed?
A Pre-Payment, Pre-Pay, Key or Card meter is an energy meter that you top up with credit before use. Credit can be added online or through an app, or some older meters use a card or key you can top-up in a local store. You will be given directions ...
I've received a bill addressed to someone else
There may be a period between arriving at your new property and your registrations being finalised where you receive letters from your utility suppliers that are not addressed to you by name. Bills addressed to 'resident' or 'the occupier' are sent ...
What's the fastest way to get proof of address?
If you require a paper bill as proof of address, for example, to open a UK bank account, then the fastest option is a Council Tax bill. If you reach out to your local authority directly and let them know you require proof of address they will either ...
How do I register for a GP?
You can find local GPs and see the services they offer here. Registering with a GP is usually done online, but it varies from practice to practice so you may have to call or send an email, but you'll be able to find details on the website of ...
How to read an energy meter
Why take Meter Readings? Your energy meters measure the amount of electricity and – if you’re supplied – gas that you’ve used at your property. Submitting regular meter readings means you pay for the energy you actually use, rather than your ...