Why haven't I received a confirmation email?

Why haven't I received a confirmation email?


Your confirmation email should arrive in the first 24 hours after placing an order. The email will be sent to the address we've been communicating on, unless you specified another address during the signup. As these emails are automated, they can also be mistakenly placed in 'spam' or 'junk' mail folders. 

If you have not received an email within 24 hours let us know so we can check your order has been received. 
    • Related Articles

    • I haven't received a discount, promotion or free gift that was included in my order

      Any discount or promotional pricing should appear on your first bill - you may see the original total first and then the discount appearing as credit. If the pricing on your bill is wrong, you can reach out to your supplier through your online ...
    • I've received a bill addressed to someone else

      There may be a period between arriving at your new property and your registrations being finalised where you receive letters from your utility suppliers that are not addressed to you by name. Bills addressed to 'resident' or 'the occupier' are sent ...
    • How long does it take for my first bills to arrive?

      After we have completed your registrations, all of your bills and account information will be sent to you directly. We've outlined how long it should take you to receive your first bills and welcome letters for each utility. Council Tax It usually ...
    • Can I keep the same phone number when I switch mobile provider?

      All UK providers will allow you to keep an existing UK mobile number you have when setting up a new package. Once you have received your new SIM, you can request a PAC code from your current supplier, which you can use to transfer your service. You ...
    • How do I register for a GP?

      You can find local GPs and see the services they offer here. Registering with a GP is usually done online, but it varies from practice to practice so you may have to call or send an email, but you'll be able to find details on the website of ...