Why do you need to call me?
For many registrations, compulsory information must be relayed via a recorded call. Wherever possible, we will always try to complete your registrations in the way that suits you best.
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What do I need to do to prepare for a call?
There's no preparation required for your call - your Connections Expert will run comprehensive checks on your new property ahead of time. To save time, however, there are a few pieces of information you can have handy as you may be asked for them on ...
What happens on a call?
During your call your Connections Expert will confirm the details they need and get verbal consent to set up all your essential utility registrations. They'll also discuss your options for other services and utilities with you, and either set these ...
What information do you need to set up my utilities?
To get started, we only need the details on our registration form that you or your agent supplied when signing up - your name, new address, contact details and moving date. We use these details to run our checks at your property ahead of the call. ...
When do I need a TV licence?
You need a TV licence to watch any live broadcast TV in the UK. This means programmes that are being aired live, whether you are watching them on a TV set or online, but not pre-recorded content. The only exception is BBC iPlayer, which requires a TV ...
Do I need special equipment to watch Freeview TV?
Any UK TV bought after 2010 will have a built in Freeview receiver. All you will need to do is connect your TV to a working aerial through the coaxial socket in your wall. Almost every property in the UK will have an aerial installed already. If ...