What's a pre-payment meter, and how can I have this changed?
A Pre-Payment, Pre-Pay, Key or Card meter is an energy meter that you top up with credit before use. Credit can be added online or through an app, or some older meters use a card or key you can top-up in a local store. You will be given directions for using your pre-payment meter when you first move in.
Most properties are fitted with credit meters, where your energy use is recorded and you are billed at the end of each month. These meters are usually more convenient to use, so if you have permission from the property owner we would recommend changing your pre-pay meter for a credit meter.
The easiest way to do this will be to ask your current energy supplier directly. They may ask for a deposit or another form of upfront payment, and, in some instances, you will have to pass a credit check. If this is an issue you can switch to another supplier and then have them remove the meter instead.
Related Articles
How to read an energy meter
Why take Meter Readings? Your energy meters measure the amount of electricity and – if you’re supplied – gas that you’ve used at your property. Submitting regular meter readings means you pay for the energy you actually use, rather than your ...
Why is my the first payment of my contract higher than my agreed monthly bill?
When you make your first payment on a new communications contract, or when you receive your bill, it's common for the total to be higher than the normal monthly payment. This can be for a few different reasons, and you should be able to see which ...
What's an Economy 7 meter?
An Economy 7 meter is an energy meter that measures your usage at two rates, a higher day rate and a cheaper night rate. You should be able to see both readings by pressing the button on the front of the meter. Some Economy 7 meters have one button, ...
Why is my water bill for six months, and do I have to pay it every six months?
Water suppliers in the UK bill on a six-monthly cycle. Your water supplier will issue your first bill with an estimated total for the six months, but you have a range of payment options available to you. Set up an online account using the account ...
My electricity isn't working
Your electricity supply will only be stopped at your property if there is an emergency that requires it be disconnected, or a larger problem in your general area. If you do not have electricity at home, your first step should be to call 105. This is ...