What happens on a call?

What happens on a call?

During your call your Connections Expert will confirm the details they need and get verbal consent to set up all your essential utility registrations.

They'll also discuss your options for other services and utilities with you, and either set these up on call or send you the details of your options to look over. 

Your Connections Expert will be able to answer any questions you have about utilities in general or the specific packages you're looking at. 

    • Related Articles

    • Why do you need to call me?

      For many registrations, compulsory information must be relayed via a recorded call. Wherever possible, we will always try to complete your registrations in the way that suits you best.

    • What do I need to do to prepare for a call?

      There's no preparation required for your call - your Connections Expert will run comprehensive checks on your new property ahead of time. To save time, however, there are a few pieces of information you can have handy as you may be asked for them on ...

    • How long does a call take?

      Our calls typically take 20-30 minutes. In that time we can discuss all of your essential utilities, complete your mandatory registrations and discuss any other services you'd like to set up.

    • What happens if I end my broadband or TV contract early?

      If you end your contract before the minimum term agreed to then you will be required to pay an exit fee based on the number of months remaining. This fee can vary slightly as it is based on the ongoing costs incurred by the provider, but is usually ...

    • Who'll be calling me?

      All of our clients are assigned a dedicated Connections Expert to handle their move. This ensures you have a single point of contact and that everything gets addressed by someone familiar with your situation. Your Connections Expert will be the ...