If my package includes a phone line, will I be sent a phone?
No, a landline handset is not usually included in any broadband and phone packages. If there isn't a landline phone in the property and you would like one they can be purchased from any electronics retailer.
Related Articles
Can I keep the same phone number when I switch mobile provider?
All UK providers will allow you to keep an existing UK mobile number you have when setting up a new package. Once you have received your new SIM, you can request a PAC code from your current supplier, which you can use to transfer your service. You ...
I've registered - when will I hear back from you?
Once we have your details, you’ll be sent a link to book a call at a time that works for you. This should arrive within one hour of your registration by email. If you haven't received anything, check your spam or junk folders. We’ll run our ...
What are the different kinds of internet connection available in the UK?
This is a breakdown of the physical infrastructure of the most common types of home internet access in the UK; FTTC, FTTP, DSL/ADSL and Mobile Broadband. FTTC - Superfast Fibre to the Cabinet The majority of people in the UK get their internet ...
How long does it take for my first bills to arrive?
After we have completed your registrations, all of your bills and account information will be sent to you directly. We've outlined how long it should take you to receive your first bills and welcome letters for each utility. Council Tax It usually ...
Where can I find my landline number?
The new phone number assigned to the landline at your property will be sent to you as part of the welcome communications from your new supplier, and should also be visible through your online account. You can choose to transfer an existing landline ...