I've received a bill addressed to someone else

I've received a bill addressed to someone else

There may be a period between arriving at your new property and your registrations being finalised where you receive letters from your utility suppliers that are not addressed to you by name. Bills addressed to 'resident' or 'the occupier' are sent out as soon as a house is empty, and you can ignore these if we're handling your registrations unless it's been more than six weeks since your move.

Pass on any bills addressed to previous occupants to the property owner or agent, or return them to sender marked 'not at this address'. Once your accounts have been finalised you should stop receiving any mail that's not intended for you. if you receive any closing bills or other contact intended for the previous occupant after this point you can forward them, return them to the sender or destroy them, but you should also let your suppliers know that that occupant does not live with you as they may still be using your new address. 

    • Related Articles

    • The details on my bill are incorrect

      While our registrations automatically use the details submitted to us, sometimes the details on your actual bills can be incorrect. This can be because of an error in the information we have been sent, a mistake on the part of your supplier or ...

    • I haven't received a discount, promotion or free gift that was included in my order

      Any discount or promotional pricing should appear on your first bill - you may see the original total first and then the discount appearing as credit. If the pricing on your bill is wrong, you can reach out to your supplier through your online ...

    • Why is my water bill for six months, and do I have to pay it every six months?

      Water suppliers in the UK bill on a six-monthly cycle. Your water supplier will issue your first bill with an estimated total for the six months, but you have a range of payment options available to you. Set up an online account using the account ...

    • Why haven't I received a confirmation email?

      Your confirmation email should arrive in the first 24 hours after placing an order. The email will be sent to the address we've been communicating on, unless you specified another address during the signup. As these emails are automated, they can ...

    • How is my energy bill calculated?

      In the UK, your energy bill is directly based on the amount of energy you use, as measured by your energy meters. These record your usage in kWh, which is multiplied by your unit rate and then added to the daily standing charge of your tariff to ...