Setting up a new internet connection can take as long as 4 weeks, or as little as an hour depending on the infrastructure in place and the supplier you opt for. We've given some estimated time frames below, but your Please Connect Me agent will be able to give you more accurate information during your call.
Openreach Suppliers: Sky, BT, EE, Vodafone and more
If you have already had Openreach services of the speed you would like to use installed, these suppliers will typically require at least 5 working days to set up a new connection. This is to arrange for an engineer to come to the cabinet outside your property and connect you to the existing fibre network.
If the network has not been used previously at the property, an engineer will need to come to the property to complete an installation. As this process is more involved and requires a specialist engineer there are fewer appointments available, and appointments typically book up two weeks in advance.
Virgin Media use two categories for properties on their network - 'Quick Start' and 'Installation Required'. Quickstart means that a previous occupant has installed Virgin Media's service and it can be activated remotely. In this case, the only delay will be waiting for your equipment to be delivered which typically takes 3-5 days but can be booked in advance of your move.
If an installation is required, you will need to book an appointment with the Virgin media engineering team. These slots are usually available with two weeks' notice, although at busy times you may wait longer for a slot.
Hyperoptic
If Hyperoptic has previously been installed at your property then they will be able to activate your service remotely. Once you have arrived at your new property, just reach out to the Hyperoptic team using your new account details and they will activate your internet connection.
If Hyperoptic has not been installed yet then the activation time will depend on engineer availability, but appointments are usually available with 3-5 days notice. You will need to secure the permission of the property owner before any installation can be carried out.
Related Articles
How long does it take for my first bills to arrive?
After we have completed your registrations, all of your bills and account information will be sent to you directly. We've outlined how long it should take you to receive your first bills and welcome letters for each utility. Council Tax It usually ...
Why does my internet supplier need to drill at my property?
If a particular supplier’s infrastructure has not been set up at a property before they may need to drill an access hole through which they will run cable. If you are not the property owner you will need to confirm their permission for this before ...
What are the different kinds of internet connection available in the UK?
This is a breakdown of the physical infrastructure of the most common types of home internet access in the UK; FTTC, FTTP, DSL/ADSL and Mobile Broadband. FTTC - Superfast Fibre to the Cabinet The majority of people in the UK get their internet ...
Why is my internet slow?
Every internet package in the UK comes with an estimated average speed and a guaranteed minimum speed. Your home connection should be around the average speed most of the time, and shouldn't dip below the minimum guaranteed speed at all. If your ...
Do I need to cancel my current internet plan before placing a new order?
No, you can place a new order without cancelling, If you are changing networks, for example switching to or away from Virgin Media or Hyperoptic, then you will need to cancel your service but you can do this at any time. You will usually need to give ...