How long does a call take?

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• How long does it take to set up internet at a new property?

  Setting up a new internet connection can take as long as 4 weeks, or as little as an hour depending on the infrastructure in place and the supplier you opt for. We've given some estimated time frames below, but your Please Connect Me agent will be ...

• How long does it take for my first bills to arrive?

  After we have completed your registrations, all of your bills and account information will be sent to you directly. We've outlined how long it should take you to receive your first bills and welcome letters for each utility. Council Tax It usually ...

• What happens on a call?

  During your call your Connections Expert will confirm the details they need and get verbal consent to set up all your essential utility registrations. They'll also discuss your options for other services and utilities with you, and either set these ...

• Why do you need to call me?

  For many registrations, compulsory information must be relayed via a recorded call. Wherever possible, we will always try to complete your registrations in the way that suits you best.

• What do I need to do to prepare for a call?

  There's no preparation required for your call - your Connections Expert will run comprehensive checks on your new property ahead of time. To save time, however, there are a few pieces of information you can have handy as you may be asked for them on ...