How can I set up a static IP address?
Your IP address will typically vary across different browser sessions, but some programs and networks limit access to particular IP addresses, necessitating a static IP. Depending on the network availability at your property, static IP services are available from Hyperoptic, Zen Broadband and Plusnet at an additional monthly cost.
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Can I move my broadband contract to another address?
All providers allow you to transfer your service to another property, provided that they are available at the new address. If you move to an address your supplier is not available you may have to pay an exit fee.
What's the fastest way to get proof of address?
If you require a paper bill as proof of address, for example, to open a UK bank account, then the fastest option is a Council Tax bill. If you reach out to your local authority directly and let them know you require proof of address they will either ...
How long does it take to set up internet at a new property?
Setting up a new internet connection can take as long as 4 weeks, or as little as an hour depending on the infrastructure in place and the supplier you opt for. We've given some estimated time frames below, but your Please Connect Me agent will be ...
Why is my internet provider blocking some websites?
Some Internet Service Providers have parental controls that can be enabled and disabled through your online account. If these are disabled and the website you are trying to access is still blocked then the site is likely blocked throughout the UK due ...
Why does my internet supplier need to drill at my property?
If a particular supplier’s infrastructure has not been set up at a property before they may need to drill an access hole through which they will run cable. If you are not the property owner you will need to confirm their permission for this before ...