How can I add another names to my bills?
If you would like to add additional account holders after your utilities have been set up you will need to reach out to each provider directly, either by phone or through your online account. Your suppliers may ask for your tenancy agreement or other proof of residence for the new account holder.
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Can I move my broadband contract to another address?
All providers allow you to transfer your service to another property, provided that they are available at the new address. If you move to an address your supplier is not available you may have to pay an exit fee.
Why don’t my energy bills change every month based on my usage?
Energy usage varies a great deal throughout the year, with most people using much more on heating and lighting in the winter than in the summer. So that you are not suddenly paying double in the colder months, energy suppliers average your bills ...
How long does it take for my first bills to arrive?
After we have completed your registrations, all of your bills and account information will be sent to you directly. We've outlined how long it should take you to receive your first bills and welcome letters for each utility. Council Tax It usually ...
How do I pay bills for a communal, district or heat pump heating system?
Properties with multiple residences together, such as blocks of flats, will sometimes have a communal or district heating system fitted. This means that all the flats are supplied with hot water from communal boilers, and the bill for heating is paid ...
When do I become responsible for the bills at my new home?
The date that you become responsible for paying for utilities is different depending on the service. It is almost always one of; the day your legal responsibility begins, the day you move into the property or the day the service begins. Council Tax ...