Do I need to cancel my current internet plan before placing a new order?
No, you can place a new order without cancelling, If you are changing networks, for example switching to or away from Virgin Media or Hyperoptic, then you will need to cancel your service but you can do this at any time. You will usually need to give notice of cancellation, usually 30 days, and we'd recommend doing this once you have booked the activation of your new service.
If you are switching suppliers within the same network, for example switching from one Openreach supplier to another, then your previous service will be cancelled automatically. You should not request that your current package be cancelled as it may cancel your new order mistakenly.
Related Articles
How long does it take to set up internet at a new property?
Setting up a new internet connection can take as long as 4 weeks, or as little as an hour depending on the infrastructure in place and the supplier you opt for. We've given some estimated time frames below, but your Please Connect Me agent will be ...
I need to change or reschedule my order
Once your initial order has been placed, we are no longer able to make any changes to your broadband order. Only named contract holders will be able to add services, cancel an order or change an installation date. The easiest way to do this will be ...
Why is my internet slow?
Every internet package in the UK comes with an estimated average speed and a guaranteed minimum speed. Your home connection should be around the average speed most of the time, and shouldn't dip below the minimum guaranteed speed at all. If your ...
What are the different kinds of internet connection available in the UK?
This is a breakdown of the physical infrastructure of the most common types of home internet access in the UK; FTTC, FTTP, DSL/ADSL and Mobile Broadband. FTTC - Superfast Fibre to the Cabinet The majority of people in the UK get their internet ...
Why does my internet supplier need to drill at my property?
If a particular supplier’s infrastructure has not been set up at a property before they may need to drill an access hole through which they will run cable. If you are not the property owner you will need to confirm their permission for this before ...