Can I use my own router with a broadband package?
UK broadband providers supply a router as part of their set-up which is usually linked to your account, requiring that it be used as a primary modem. If you have your own high-performance router that you would prefer to use you should be able to connect this to the supplied router to use it solely as a modem.
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Can I use a VPN with my broadband provider?
Yes, every UK broadband provider allows the use of VPNs.
If my package includes a phone line, will I be sent a phone?
No, a landline handset is not usually included in any broadband and phone packages. If there isn't a landline phone in the property and you would like one they can be purchased from any electronics retailer.
What happens if I end my broadband or TV contract early?
If you end your contract before the minimum term agreed to then you will be required to pay an exit fee based on the number of months remaining. This fee can vary slightly as it is based on the ongoing costs incurred by the provider, but is usually ...
Do Virgin Media offer TV only packages?
No, Virgin Media only offer TV services to customers who also take broadband from them as they provide TV through their broadband infrastructure. If you would like a cable TV package with no internet we would recommend Sky as they offer standalone TV ...
Why is my internet slow?
Every internet package in the UK comes with an estimated average speed and a guaranteed minimum speed. Your home connection should be around the average speed most of the time, and shouldn't dip below the minimum guaranteed speed at all. If your ...