Related Articles
Can I move my broadband contract to another address?
All providers allow you to transfer your service to another property, provided that they are available at the new address. If you move to an address your supplier is not available you may have to pay an exit fee.
Can I cancel my direct debits when I move out?
When you leave your property you should inform all of your current utility suppliers with as much notice as possible and provide a forwarding address for your final bills. Wait until you receive these bills to cancel your direct debit to void a ...
Why don’t my energy bills change every month based on my usage?
Energy usage varies a great deal throughout the year, with most people using much more on heating and lighting in the winter than in the summer. So that you are not suddenly paying double in the colder months, energy suppliers average your bills ...
Who'll be calling me?
All of our clients are assigned a dedicated Connections Expert to handle their move. This ensures you have a single point of contact and that everything gets addressed by someone familiar with your situation. Your Connections Expert will be the ...
How am I charged for water?
Your domestic water bill can be based on one of three values; your property’s rateable value, your assessed household charge or the readings from your water meter. If you have a water meter fitted your bills will be initially based on an estimate ...