Can I cancel my direct debits when I move out?
When you leave your property you should inform all of your current utility suppliers with as much notice as possible and provide a forwarding address for your final bills. Wait until you receive these bills to cancel your direct debit to void a penalty for non-payment, and any overpayment you make for the period you were not responsible for the property will be refunded to you.
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Can I move my broadband contract to another address?
All providers allow you to transfer your service to another property, provided that they are available at the new address. If you move to an address your supplier is not available you may have to pay an exit fee.
Do I need to cancel my current internet plan before placing a new order?
No, you can place a new order without cancelling, If you are changing networks, for example switching to or away from Virgin Media or Hyperoptic, then you will need to cancel your service but you can do this at any time. You will usually need to give ...
Why is my Council Tax bill for a year?
Council Tax is billed annually based on the tax year, which runs from April to March. Your local authority will issue your first council bill with the total for the whole year, but you have a range of payment options available to you. Set up an ...
Why is my water bill for six months, and do I have to pay it every six months?
Water suppliers in the UK bill on a six-monthly cycle. Your water supplier will issue your first bill with an estimated total for the six months, but you have a range of payment options available to you. Set up an online account using the account ...
What's a pre-payment meter, and how can I have this changed?
A Pre-Payment, Pre-Pay, Key or Card meter is an energy meter that you top up with credit before use. Credit can be added online or through an app, or some older meters use a card or key you can top-up in a local store. You will be given directions ...